Edutoys Refund and Return Policy

At Edutoys, we prioritize customer satisfaction and are committed to providing high-quality products that promote education, play-based learning, and development. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• Products must be unused, in their original packaging, and in the same condition that you received them.
• Returns must be initiated within 14 days of receiving the product.
• Certain categories such as Montessori materials, special needs products, and custom-made items (e.g., customized nursery furniture) may not be eligible for returns unless defective.

2. Non-Returnable Items

• Perishable or consumable items.
• Clearance sale items or promotional products.
• Products damaged due to misuse or improper handling.

3. Return Process

• To initiate a return, contact us at [insert customer service email or phone number] with your order details and reason for return.
• Our customer support team will guide you through the process, including providing a return shipping label, if applicable.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item is defective.

5. Exchanges

• If you need to exchange a product for a different item, please contact us. Exchanges are subject to product availability.
• Damaged or defective items will be replaced at no additional cost to you.

6. Damaged or Defective Products

• If your order arrives damaged or defective, please notify us immediately with photos of the damage or defect, and we will arrange for a replacement or full refund.
• Claims must be made within 48 hours of product receipt.

7. Shipping Costs

• Customers are responsible for return shipping costs unless the product was defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

8. Contact Us

If you have any questions about our refund and return policy, feel free to reach out to us at +94 11 2677 558 / +94 74 262 4020 or email info@edutoys.lk. We are here to assist you and ensure a smooth experience.